WATCHLOGUE SUPPORT
Let’s get you back to the movies.
Account trouble, incorrect movie data, or something that simply feels off? Start here.
Reset your password
Send a secure password-reset link to your account email.
Email support
Tell us what happened, what you expected, and which page you were using.
Privacy or account request
Request access, correction, export, or deletion of your account data.
Before you email
For ordinary bugs and product ideas, use the gold Send feedback button on any Watchlogue page. It includes the page address automatically and gives you a reference number.
For the fastest help, include:
- The email address on your account. Never send your password or secret keys.
- The page address where the problem happened.
- What you clicked, what happened, and what you expected.
- A screenshot if the issue is visual. Remove private information first.
Movie information looks wrong
Watchlogue receives movie, cast, crew, image, and release information from TMDB, and streaming availability from JustWatch through TMDB. Include the movie title and its Watchlogue URL when reporting an issue. Because availability changes frequently, also tell us your country and the provider involved.
Response times
Watchlogue is an independent product. During soft launch, support is handled personally rather than by a large support team. We aim to respond within two business days, but complex data or account issues may take longer.